24/7 Customer Support in Shared Web Hosting
The customer and tech support services for all our shared web hosting packages are twenty-four-seven, so you can forget about waiting for a few days to get assistance. In case you aren't our client yet, you can call us, chat with an agent or send an e-mail message. If you do have an account, you'll be able to open a support ticket on top of the other three ways of communication. You are able to choose the most suitable way to contact us based on where you are or what kind of hardware you use. We're able to assist you for more or less any hosting-related query that you have or issue that you can experience and even if you contact us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming issues you may open a support ticket, but even then the max reply time will never exceed 1 hour.
24/7 Customer Support in Semi-dedicated Hosting
You're able to test our support services even before you buy a semi-dedicated server account from us since we have telephone and online chat support for billing, pre-sales and basic questions. Our agents can assist you to choose the perfect package or offer you details about our servers, in order to verify if the system requirements for your sites are met. When you are a current customer, you will also be able to contact us via email or through our ticketing system, which is accessible through the Hepsia website hosting Control Panel. We warrant that every time you use these two ways of correspondence, you'll get a response within a maximum of one hour and that’s 24/7, including weekends and public holidays. In case you have used the website hosting services of other companies, even big ones, you're able to compare the response time since it often takes a whole day for them to address a ticket.
24/7 Customer Support in Dedicated Hosting
With a 1 hour max reply time guarantee, you will receive prompt support when you acquire a dedicated server from our company. Our customer and technical support crews are online 24/7/365, so when you open a support ticket from your billing account or you send an email about any kind of issue with your server or the pre-installed software on it whatever the time of the day, you'll get a response within the hour, even during holidays. Our ticketing system is the perfect option if the issue in question requires more time to be solved or when it needs to be given to our admins, because it is a lot easier to track the communication sent on both sides. For basic, sales and billing issues/inquiries, you can phone us or talk to a live agent employing our chat service. If you add the Managed Services upgrade to your server plan, our admins will also help you with third-party software installation as well as troubleshooting and just like the regular support, this service is available 24/7 too.