There are different ways to touch base with the hosting company whose services you’re using, but the one that you will always find no matter which company you opt for is a trouble ticket system. This is the least complicated method of communication for a variety of reasons. In the event that no tech support staff member is available at the moment and they are all busy, a phone call may not be replied to, but a ticket will invariably hit home. Besides, you can copy & paste extensive pieces of info without having to worry about printing errors, and in case a specific problem needs more time to be resolved or a number of responses must be exchanged, all the information will be in the same place, so either party can always see the comments written by the other one. The disadvantage of using tickets to touch base with your hosting company is that they are often separate from the web hosting platform, which implies that if you have to provide info or to adhere to guidelines, you’ll have to use no less than 2 separate interfaces and this number could rise in case you would like to manage a couple of domain names. Additionally, a lot of hosting companies reply to tickets after several hours, or even once in every twenty four hours, and for you as a customer, this means wasted time whilst waiting around for a reply.

Integrated Ticketing System in Shared Web Hosting

The ticketing system that we use for our Linux shared web hosting packages isn’t separate from the web hosting account. It is included in our all-embracing Hepsia hosting Control Panel and you’ll be able to visit it at any particular time with only a few mouse clicks, without signing out of your account. The ticketing system offers a quick-search box, so you can trace any ticket that you’ve already sent, if necessary. Additionally, you can see knowledge base articles that belong to various problem categories, which you can choose, so you can learn how to tackle a specific problem before you actually post a ticket. The response time is no more than sixty minutes, which suggests that you can obtain timely assistance whenever you need one and if our client service staff suggests that you should do something within your hosting account, you can do it right away without the need to sign out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia hosting Control Panel, which comes with all our Linux semi-dedicated packages, was built with one goal in mind – that you should be able to manage everything connected with your semi-dedicated server account from one location and the support tickets make no exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, if you’ve got an enquiry or confront an obstacle, you can get in touch with our help desk staff right away without needing to go through a completely different admin console. You can search through your files or check a variety of account settings whilst sending a new ticket or reading the response to an old one. In case you’ve got a ton of tickets and you’d like to track down a particular one, you can use the intelligent search functionality, which is available in the Help section. We guarantee that you’ll obtain a response in no more than 1 hour irrespective of the nature of your inquiry or issue.