A live chat is among the many methods of communication provided by some web hosting providers as part of their support service. Determined by the provider, the chat is used for billing, pre-sales and/or technical support. This way of contact is faster as compared to a support ticket and it makes it much less likely to misunderstand or misspell a word as compared to a call with a representative. In addition, when the trouble that you have requires some time to be reviewed and taken care of, you will be able to do something different in the meantime instead of just waiting, as you'd have to do when you call. You can also employ a live chat support service for free provided that you have web access even if your web hosting supplier is located in another country and they don't have a local telephone number you can call.

Live Chat Support in Shared Web Hosting

Along with the telephone and ticket support, our company provides live chat support as well. You are able to contact us every day, which includes weekends and holidays, and we will give you more details about the Linux shared web hosting packages that we offer in case you are not among our customers yet, or about general and billing questions in case you already have a user profile. Although for solely tech matters you will have to open a trouble ticket to the tech assistance team, since such matters need additional time to be dealt with, you may still get in touch with us on the live chat for some technical details. For example, we are able to assist you to set up an e-mail address in your e-mail client or troubleshoot a variety of issues, saving you time and effort. Even when our phone lines are already off for the day, you can speak to a live person.

Live Chat Support in Semi-dedicated Hosting

When you use the live chat support service that we offer with our Linux semi-dedicated packages, you'll be able to get the answers for any questions you have or get lots of issues taken care of instantly. Our service is available each and every day, so that you'll be able to talk to an agent even on holidays and weekends. In case you're not sure which plan is better for your websites or if our innovative cloud hosting platform matches some system requirements, you may come on our live chat before buying anything. If you are an existing customer, you're able to find more details about account settings, billing issues and various common technical problems you may have, let's say when you can't set up an email account in a client on your PC. The live chat will save you time and effort no matter where you are or when you get in touch with us.