Should you ever experience a problem with your website and be unable to solve it, ask the hosting provider’s client service staff to assist you to get the site back online. A fast resolution would be the most optimal scenario, but many companies answer within twenty four hours and even more, all the more so if you are doing business with a reseller. Even if the problem can be solved without much effort, your website may not work properly or it may not be available whatsoever for a prolonged span of time, so you may lose potential customers since it is rather unlikely that anyone will go back to a site that’s inoperational. That’s why, you have to make certain not only that you can touch base with your hosting company, but also that they can respond and assist you in a timely fashion. If a web app update does not go smoothly or you delete something mistakenly, for instance, the site must be restored promptly in order to avoid extended unavailability.

One-Hour Response Guarantee in Shared Web Hosting

With a shared web hosting from us, you can just forget about waiting around for hours and hours on end, or even all day, to get an answer to an email or a support ticket. Regardless of when you get in touch with us, we’ll get back to you within 60 minutes max with any technical and sales queries that you may have. In reality, our real reaction time rarely exceeds twenty to thirty minutes. Since we’re at your service 24 hours a day, you’ll always obtain assistance in a timely manner and we know exactly how important this is in the electronic age. As soon as you contact us, we will reply to your enquiries. If you run into any technical obstacle, we will handle it on your behalf, or we’ll give you all the needed information if there’s something that you need to do on your end.

One-Hour Response Guarantee in Semi-dedicated Hosting

As we know how crucial it is to obtain well-timed assistance, we guarantee that you will never need to wait around for more than 1 hour to get an answer to any ticket that you submit from your semi-dedicated server CP. In reality, you’ll rarely have to wait around for more than twenty-thirty minutes and this is valid for any query regardless of what its nature is – billing, general or technical. On top of that, our customer and technical support staff is available day and night, so even in case you send a ticket during legal holidays, you’ll invariably receive a lightning-fast reply, which will include the answer to an enquiry, the solution to a problem or the info required to sort out an issue yourself – if there’s something that you have to do on your end. With us, you will never need to waste a whole day hanging around waiting for an answer like you would with other companies.