In case you've ever had a shared web hosting account before or you have dealt with any other kind of online service, you're probably well aware from personal experience that for a lot of things it's better to consult with a live person over the phone than to exchange support tickets or emails. If you'd like to learn more about a specific service before you purchase it or if something small needs to be done, for instance, it is really far easier and a lot faster to get it done live. If you are able to seek the advice of representatives over the phone, it's also very likely that you are dealing with an actual hosting provider, not just a reseller. The level of support that you will get by phone differs between different suppliers - from standard issues to expert technical support. Typically the majority of providers offer pre-sales assistance and 1st level telephone support, while more complex tech matters are handled through email and tickets.

Phone Support in Shared Web Hosting

In case you decide to get one of our Linux shared web hosting packages, you will be able to speak with our customer support team over the telephone for 14 hours every day. We will help you choose the proper package for your sites because we think that it's better to discuss this kind of matters with a live person. If you already own an account, we are able to assist you with any sales/billing questions as well as general issues, even with some tech problems which do not need a long time or escalation to a system administrator as it will be more appropriate to open a support ticket for time-consuming issues so as to have the entire correspondence in a single place. We have phone numbers in the United States, the United Kingdom and Australia, so you are able to call the one you prefer and speak with one of our representatives.

Phone Support in Semi-dedicated Hosting

We offer live telephone support 14 hrs daily as part of the support services for every single semi-dedicated server plan that we supply. As some issues are more difficult and time-consuming, you'll need to open a support ticket if you experience such a problem, still for all general, billing or small-scale technical issues you can always phone us and we will assist you quickly to save you the time you will have to spend on opening a ticket. Even if you do not have an account yet, you are able to find out if you can host your sites on our top-notch cloud platform or you are able to receive any other general info on our semi-dedicated solutions. We have local phone numbers in the U.S.A., Great Britain and Australia along with a worldwide number, so you'll be able to call the one that is closer to your location.