Technical Support Channels
A Sixty–Minute Ticket Response Time Guarantee
Each assistance request you send to us will be replied to within maximum 1 hour. If your trouble ticket or email calls for further assistance from an administrator, we’ll forward it and leave a note to notify you that your issue is being worked on. If you take advantage of our Administration Services package, all of the services included there will be performed at a time of your liking.
A Premium–Quality Client Support Service
Should you need any help using the Website Control Panel or with any of the apps that we have pre–installed on the server on your behalf, don’t hesitate to touch base with the client support staff at any moment via the ticketing system. Furthermore, should you require assistance administering your dedicated web hosting server, you can make use of the Administration Services package, that includes OS updates every week, troubleshooting and software installation procedures, server monitoring and restarting procedures, data backup hard drive storage space, etcetera.
A User–Friendly Help Section
Every Linux dedicated servers hosting package comes with our free–of–charge Website Control Panel, which features an integrated knowledge base and a collection of how–to video tutorials. Whenever you require help with the Website Control Panel, just push the Videos or Help buttons located in the upper right corner.