Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Giving high–quality support prompt is our high priority, so we backup each Linux shared web hosting packages plan with a one hour ticket solution guarantee. The moment you share a ticket or post an email, our user support staff will try their best to offer the most adequate solution to your situation and to offer help and advice in a timely fashion.

  • Top quality support service

  • A Top–quality Support Service

  • Our support service is provided by a team of professional techs who will be ready to answer to your issue immediately. You can easily contact the tech support crew by launching a tech support ticket from your Website Control Panel or by posting us an e–mail. On working days, you can also call us on the telephone or take advantage of the live chatting option.

  • Intuitive help center

  • An Intuitive Help Section

  • CV AWEBSOFT Indonesia’s Control Panel has a broad practical knowledge base that’s built into all areas. In each section, you will find a Help press button that will load for you a group of step–by–step courses on how to use a particular feature or execute a particular action. Moreover, we have made training video clips as a way to get a better idea of the Control Panel’s interface.